Manu or Théra account deletion

Version: 21/10/2026

This page explains how to request closure of a Manu professional account or Théra patient access, as well as partial data deletion. You can make a request without logging in to the application.

1. Application concerned

This procedure concerns the applications Manu and Théra, published by MANU ASSISTANT, a SAS, registered office: 4 rue de l’Amiral Courbet, 75016 Paris, France. Contact: contact@manuassistant.com.

2. Requesting account closure

You are a practitioner: Manu account

Write to contact@manuassistant.com with the subject Manu account deletion. Provide the account email address and, if necessary, the associated practice. Specify whether you only wish to close your personal access or also request deletion of content for which you are responsible.

You are a patient: Théra access

Write to contact@manuassistant.com with the subject Théra account deletion, preferably from the email address used in the application. State that your request concerns patient access. Do not send a password, login code or medical document.

Verification of your identity or rights may be required to prevent unauthorised deletion. You can use this procedure even if you can no longer access the application.

3. Data covered by account deletion

Where deletion applies, it may include:

the user account and profile information;
settings and preferences linked to the account;
support and activity data associated with the account;
content created in the application, depending on the requester's rights and applicable contractual framework;
any audio recordings still present, where applicable.

4. Practices, organisations and patient data

Manu is the practitioner's tool; Théra is the patient access linked to their follow-up. Programmes, questionnaires, feedback and record documents are generally under the responsibility of the professional, practice or client organisation. Closing Théra access does not automatically erase this record: the practice may be required to retain certain care-related items.

If your account is linked to a practice, organisation or shared workspace, deleting your user account does not necessarily delete all records, consultations, clinical reports or follow-up documents associated with that organisation. This data may be subject to the practice's instructions, an administrator's rights, professional obligations or applicable retention periods.

For a request concerning health data retained in your record, contact the practitioner or practice providing your care, in addition to requesting closure of your access if you want both. Manu Assistant assists the professional within the limits of its role as processor. The principles are detailed in the privacy policy.

5. Requesting partial deletion without deleting the account

You can also request deletion of some data associated with your account where permitted by your rights, your practice's role and applicable obligations.

Send an email to contact@manuassistant.com with the subject Partial deletion of Manu data and describe precisely which data is concerned.

6. Data that may be retained temporarily

Some data may be retained where necessary to meet a legal, accounting, contractual, regulatory, security, fraud prevention, dispute management or compliance obligation. Technical backups may also follow a limited rotation cycle before permanent deletion.

Where data cannot be deleted immediately or completely, Manu Assistant informs the requester, where possible, of the categories concerned and the reason for retention.

7. Processing time

Requests are handled within a reasonable period after receipt and verification of the necessary information. A complex request or one concerning an account linked to an organisation may require further correspondence.

8. Questions

For questions about account deletion, associated data or exercising your rights, write to contact@manuassistant.com.